If you need additional assistance, you can reach our support team through the in-product chat system (log into Relay and click ? in the upper right corner). Learn more about those settings in the Smart Agent Guide: Proper antivirus exclusions are essential for running Smart Agents on Windows and Mac devices.

Once these exclusions have been pushed to your devices, a reboot is required. Processes to exclude from active scanning: (including processes spawned by these items)Ĭ:\Program Files\Lightspeed Systems\Smart Agent\lsproxy.exeĬ:\Program Files\Lightspeed Systems\Smart Agent\LSSASvc.exeĬ:\Program Files\Lightspeed Systems\Smart Agent\smart-agent-js-win.exeĬ:\Program Files\Lightspeed Systems\Smart Agent\Update.exeĬ:\Program Files\Lightspeed Systems\Smart Agent\makeca.exe The Lightspeed Mobile Device Management system ensures safe and secure management of student learning resources with real-time visibility and reporting essential for effective distance learning. Locations to exclude from file/folder scanning: (including all sub folders)Ĭ:\Program Files\Lightspeed Systems\Smart Agent*Ĭ:\Program Files\Lightspeed Systems\Smart Agent\PolicyData*Ĭ:\Program Files\Lightspeed Systems\Smart Agent\Driver*Ĭ:\ProgramData\Lightspeed Systems\Smart Agent*

If you are having any issues, even if previous versions of the Smart Agent have been running fine, please verify that the following exclusions exist within your anti-virus/anti-malware protection software. Have you checked your antivirus exclusions? We sent a notice to Windows Smart Agent customers today: